Community Palette

Norwegian GETAWAY Baltic Cruise – Part II

June 16, 2019

Day three on the GETAWAY dawned bright and sunny and cool. I had my usual breakfast delivered to the room; coffee, a muffin and orange juice and began to work on my book for most of the morning. With the balcony door open and the sun streaming in made for a really relaxing and enjoyable way to spend the morning.  My friends texted me on the new Norwegian Cruise app which we had downloaded for $10 which allowed us to text and call each other and anyone else on the ship who had the app for the duration of the cruise. We arranged to meet at 1:00pm at one of the interesting restaurants on the ship, O’Sheehan’s Bar and Grill. It is one of the regular options and I had a great Ruben sandwich. Then it was off for my meeting with Mario Markovic, the General Manager.

Mario Markovic (Photo by: Norwegian Cruise Line) Mario Markovic

Like all the General Managers, again previously called Hotel Directors, he is a charming man with a wide range of knowledge of the cruise industry. My first question was why there had been a title change and when had NCL had done that. He said it was only about six weeks ago and he thought it was done to come into line with what the person doing his job in a hotel on land is called. It seems some people found it hard to believe that the Hotel Director was responsible for basically everything on the ship other than the engine room and the bridge which was the Captain’s domain. 

Mario told me he has been with NCL for about three years and this is his second stint on the GETAWAY. He was with the ship in dry-dock overseeing all the refurbishing though the detailed plans for what was done had been in the works for at least a year which isn’t surprising considering the cost of refurbishing a ship. They only came out of dry-dock on May 24th and this was its second cruise since then. From the reactions to the public spaces I have heard from other passengers the refurbishment has been a rousing success. He said he and the crew were really pleased with it as well.

Mario shared with me he is from Zadar, Croatia, and he is clearly proud of his home town. When not on the ship he is there with his wife and teenage daughter. Zadar is listed as one of the best destinations in Europe. Mario has been at sea for twenty-five years working for a number of different cruise lines besides Norwegian including Celebrity and Carnival. His interest in the hospitality industry was stoked when he began working at a hotel in Zadar at the age of fourteen. He eventually got his degree in Hotel and Tourism from the University in the city of Rijeka in Croatia. 

We were sitting in front of one of the specialty restaurants on the ship, Le Bistro, for our chat and he called a staff member and asked them to bring us some coffee from the Starbucks outlet onboard. It wasn’t that he was unwilling to get it himself but the line was long and he didn’t want to take away from the time we had to chat. If his phone call with staff and the interaction he had with the crew member who brought us the coffee are any indication of his relationship to his crew it is clearly great. His joking manner surely puts them all at ease.  He told me on this cruise there were 3,400 passengers and a crew of about 1,650. He was responsible for about 1,400 of them. The other 250 were the responsibility of the Captain including deck hands and engineers. I asked him to try and arrange a visit to the bridge and he jokingly said he would tell the Captain to invite me, but I know that is up to the Captain on each ship. I had an amazing visit to the bridge of the Norwegian Bliss. 

We chatted about the millions of dollars it costs to provision the ship for such a cruise and he explained that each area from laundry, to food, to entertainment has a budget which they prepare and then he goes over it with each director and must approve each one. It is really big business. He did explain he naturally uses the history they have on spread sheets of previous cruises to prepare the budgets and in essence they are done estimating income and expenses per passenger. Mario said it is easier to do on a large ship than on a small one as the variations per passenger per trip on a large ship aren’t as great. 

My time with Mario passed quickly and one could easily tell how much he enjoyed his job and how good he was with people, both passengers and crew, which is the crucial part of doing his job well. When I got back to my stateroom there was an invitation to the Captain’s VIP cocktail reception that evening in the Bliss lounge. Surely the efficiency of getting that out quickly fell to his secretary, Malou Colarte. 

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Norwegian GETAWAY Baltic Cruise: Part I

June 12, 2019

My nine day odyssey on the Norwegian GETAWAY has begun. After spending two wonderful days in Copenhagen it was time to board the ship and my friends and I left our hotel at 11:30am to do just that. Officially boarding began at noon. 

I was traveling with Scott Moster and his husband Dustin Ruffatto and John Lanninen. Scott is my travel agent but this time he wasn’t bringing a large crew of clients with him but rather traveling just for the fun of it. While John and I were in regular balcony staterooms Scott and Dustin were in the Haven, the elite section of the ship. When we arrived for check-in we joined them in the special line for Haven passengers. The clerks were gracious and as always when boarding a Norwegian Cruise ship it all went really smoothly. After a seamless check-in we were given our boarding cards and by 12:30 a crew member had already offered us our first welcome drink. Turns out the staterooms weren’t available till 1:00pm but with drinks in hand that didn’t seem an issue at all. When we did get into our staterooms we found them really nice and roomy. Plenty of storage.

On the bed was a Day 1 schedule and tickets for the two excursions I had booked in advance. Missing was the usual letter from the General Manager (previously called Hotel Director) letting me know the PR Department had let him know I was going to be onboard and wanted to interview him. Seems there was a slight communication problem but as usual the person who is always quick to clear things up and handle any issue for any passenger on a Norwegian ship, the Secretary to the General Manager who on the GETAWAY is Malou , had everything worked out efficiently and quickly. 

On the first afternoon I wandered the ship and was very impressed with how fresh and vibrant everything looked. I found out when I did sit down to chat with the General Manager, Mario Markovic, why that was. The ship had only come out of dry-dock less than three weeks ago after going through a bow to stern refurbishment. It is really beautiful. Very reminiscent of the newest ship in the fleet the BLISS which I had the pleasure of taking on its inaugural cruise through the Panama Canal. That evening we went to the scheduled LGBTQ meet and greet in the Sunset Bar. This was the first time on a Norwegian ship that they finally left of Friends of Dorothy when listing that event. I think I had something to do with that when on the EPIC we had the cruise director change it suggesting to him that no one under forty had any idea what that was. Since Scott hadn’t booked any big group on this cruise and a few of the other travel agents who specialize in the LGBTQ+ community also hadn’t there were not many people there. But the few that were made for great company and I am sure we will see them and meet other members of the community during the cruise. We had made reservations that evening for dinner at Cagney’s one of the specialty restaurant on the ship. It is a steak restaurant and the food and service were good. It was to be an early night.

Warnemünde, Germany (Photo by: Peter Rosenstein) Warnemünde, Germany

The next day dawned bright and clear as we docked in Warnemunde, Germany. My friends had arranged to take a tour to Berlin which was about two hours away. It was going to be a ten hour day off the ship for them. Having been to Berlin before I decided to stay on board in the morning, writing and going to the gym. At about noon I left the ship for my own two hour walking tour of Warnemunde which turned out to be a charming town. I spent the afternoon relaxing in the sun and heard from Malou that Mario would have time the next day, a day at sea, to sit down and chat with me. When my friends came back on board from their trip to Berlin we all met at the Sunset Bar where the LGBTQ meet-up was scheduled and nine of us went to dinner at Savor, one of the regular restaurants for which you don’t need a reservation and for which there is no additional cost.  There are eight specialty restaurants on the ship which do have a supplemental charge and there are five and the Garden Café Buffet which are included in the basic fare. The food at Savor was ok though some of the dishes came out a little less than hot. But all-in-all it was an enjoyable dinner with good company and the staff in the restaurant, like all Norwegian Cruise Line staff, were great. By the time we finished dinner it was nearly 11:00 pm and most of us went to bed while a few went to find entertainment and there is much to do on the GETAWAY till late in the evening. 

Day three was to be a sea day and I was looking forward to that. I also had my chat with the General Manager scheduled for 3:00 pm. 

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Sometimes Events Overtake Us And Must Be Addressed

May 30, 2019

Last week the graduates of the GW Medical School had the opportunity to hear from my friend and their Dean and I think his speech is something we can all appreciate which is why I am sharing it here.


George Washington Medical School Graduation speech by

Jeffrey S. Akman, MD

Vice President for Health Affairs

Dean, School of Medicine and Health Sciences.


Graduates, what a day to celebrate! We have finally reached the end of … Game of Thrones!


Ok, spoiler alert! I will not win the Game of Thrones and I won’t be sitting on the Iron Throne tonight. As Dean of House Ross and Defender of Himmelfarb this will be the ninth and final time that I have had the honor of leading our MD commencement ceremony. And I couldn’t be prouder than to graduate with the amazing Class of 2019. However, my task is to channel the Game of Thrones protagonist Jon Snow, lead the charge and the recitation of an ancient oath.


All of you in our community inspire me every day with your personal commitment to our historic mission of education, discovery, service and healing. It is a noble mission that I have enthusiastically embraced as I have tried to make this school, my school and [pointing to the students] your school, a better place during my tenure. I also want to thank the love of my life, my partner Steven Mazzola whom the graduates might know as the brains and humor behind my cat Uni’s Instagram posts. Check out #unis_dadsdc. Any successes that I have had in this job would not have been possible without his unwavering support and encouragement.


Before I begin my charge, I want to briefly talk about two issues—the high cost of a medical education and the power of your voice as a GW physician.


When I arrived at GW for medical school in 1977 and during my four decades at GW, the MD program was recognized for being one of the most expensive in the country. We were typically the first, second or third most expensive medical school in the country. That reality had to change. When I was asked to serve in this position, I made affordability and value a key strategic goal and student scholarship support my number one fundraising priority.


While I am the first to admit that medical school is still too expensive and our average student indebtedness is still too high, we have made significant progress. As I like to say, we bent the tuition curve to slow the growth of tuition in relation to other schools and we enhanced scholarship support. When compared to all U.S. medical schools during my tenure as dean, the MD program dropped in total cost of attendance to number 33, total student financial assistance more than doubled moving the school into the top 20 and, incredibly, GW fell nearly 40 spots for average indebtedness among graduating medical students.

Financial indebtedness creates an enormous emotional burden on our students during a time in one’s life and career when the focus should be on one’s medical education and not on where one is going to find affordable food options. One’s choice of medical specialty should not be influenced by one’s debt load. Yet that reality will, unfortunately, still confront the next dean as the expenses associated with medical and higher education continue to rise. Solutions to this national challenge are complex, however, I know that we will continue to engage donors who passionately believe in our mission and, perhaps, are generous enough to help us bring down the cost of tuition or even, one day, make GW medical school tuition free.


But everyone can play a part. Graduates, as you progress through your careers, remember to pay it forward when you can. You are a uniquely altruistic group with exceedingly bright futures. Hopefully you will find yourself making charitable contributions in support of organizations or issues that are important to you and your family. When that time comes remember your graduation day from medical school when the dean made some corny Game of Thrones comments and also asked you to help a future worthy GW medical student. Great universities depend on great philanthropy and on grateful alumni.


Soon after taking on the helm of this medical school I called for a major revision of the MD curriculum to, among other things, integrate the basic and clinical sciences, begin clinical work earlier, reduce the amount of time in lectures and increase the amount of active learning. And, I recruited Dr. Bopper Deyton to lead the creation of our clinical public health curriculum with an effort to take advantage of our unique location in the nation’s capital. Aspiring to our namesake’s legacy as one of the great leaders in world history, I charged our faculty to create a curriculum with the goal of empowering our graduates to become leaders with the capacity to use their voices effectively outside of the hospital and clinic. I wanted our students to have the knowledge, the tools and the confidence to be change agents by gaining an understanding of health policy and learning how to influence policy makers while calling on their extensive medical knowledge and their identity as physicians. I have been greatly impressed by the tremendous results of this effort.


Several months ago, we had the midterm elections. As you may know, the number one issue for the electorate was health care. Yes doctors, the number one issue for Americans is health care! Our patients, our communities and our country need you desperately. And I am incredibly proud and excited that today we are unleashing you as a powerful force to make a difference across our great country and our neighbor to the north, Canada.


As you well know, there is no shortage of health-related issues for you to become passionate about. Despite the truly breathtaking advances in medicine and science, we are in the midst of an unprecedented period of anti-science, anti-health and anti-life forces, much of which is fueled by money, powerful corporate interests, politics and ideology. It is inconceivable that in 2019 we are actually losing ground in many areas related to medicine and health.


Earlier this week I had written my remarks and was going to talk about the exorbitant, unconscionable cost of many life-saving medications: I was going to talk about the dangerous misinformation being spouted about the safety and efficacy of vaccines that is leading to a totally preventable outbreak of serious communicable diseases once thought eliminated; I was going to talk about the disingenuous efforts to destroy the Affordable Care Act thereby denying millions of Americans access to health insurance including over 100 million people with preexisting conditions; I was going to talk about the countless lives lost and the profound medical and public health catastrophes associated with global warming and the resulting devastating hurricanes, floods, fires and droughts; I was going to talk about the failure to address the scourge of gun violence that snuffs out and injures tens of thousands of young lives a year, drenching our emergency rooms and operating rooms in blood and leading to an unacceptable increase in suicide and accidental deaths in the home; And, I was going to talk about the fact that for three years in a row the average lifespan for Americans has declined as deaths from fentanyl and opioid overdoses in urban and rural America escalate to epidemic proportions.


Yes, I was going to talk about these and other medical and health issues confronting us because most Americans want to see solutions for these problems. And most Americans depend on their physicians not only for their medical care but to advocate on their behalf and influence health policy in a patient-centric fashion.


Instead, I had to rewrite my remarks when earlier in the week the Alabama governor signed the most anti-doctor, anti-woman piece of legislation in modern history to effectively ban abortions in the state even in the case of rape and incest. This law muzzles, threatens and jails physicians who provide constitutionally legal reproductive health services and is a profoundly cynical effort to make it harder, if not impossible, for women to get comprehensive health care including access to pregnancy termination.


I read this legislation and it actually criminalizes physicians as Class A felons if they perform an abortion except in the most exceptionally rare situation. In Alabama if a woman is raped and is able to convince a doctor to help her terminate the unwanted pregnancy, the doctor would get a longer prison term than the rapist.


When the supposed pro-life Alabama legislature and the allegedly pro-life governor of Alabama collaborate on this truly shameful law, it leads me to ask several questions. Madam Governor how can you be pro-life when your state has among the highest infant mortality and pregnancy- related deaths in the United States? How can you be pro-life when maternal health indices such as pre-term births and low birth weight rates for newborns are among the worst in the country? How can you be pro-life when your state is number four in the country in the rate of deaths by firearms and no permit is required for the purchase of a handgun? How can you be pro-life when you are intruding into the doctor-patient relationship and will drive physicians out of your state when the need for medical care for your citizens, especially among the large number of socioeconomically disadvantaged Alabamans, is so great?


I understand that abortion is a difficult issue to talk about. And I also understand that probably half of the audience is not pro-choice. But I also know that greater than one in four women in the U.S. will have a pregnancy termination during their lifetime and these women look to their compassionate, skilled and increasingly courageous physicians to help them.


Moreover, I have been in the world of academic medicine for over forty years and I know what drives medical students and physicians—it is the desire, above all else, to help and serve our fellow man. Criminalizing physicians for performing a safe, legal and commonly requested procedure crosses a red line and is fundamentally at odds with who we are and what we stand for.


Graduates, I am not saying that each of you needs to pick up the mantle to support women’s reproductive rights, however, I am encouraging to find an issue that you are passionate about and, with your white coat, grab it and run with it.


As you proceed to the next phase of your career you might think that as a resident your voice won’t make a difference or that you might not have the time to get involved. That is certainly a possibility, but it shouldn’t be an excuse.


So, I have some advice. Join your medical specialty organization or society. If you are going into surgery, follow the lead of our keynote speaker Dr. Barbara Bass and join the American College of Surgeons. If you are going into internal medicine, join the American College of Physicians. If you are going into psychiatry, join me as a member of the American Psychiatric Association. And if you are going into ob/gyn, join the American College of Obstetrics and Gynecology.


Every specialty and subspecialty in medicine have organizations that are speaking to the issues that are relevant to that specialty and to our patients. Pull up their websites and read the position papers of our specialty organizations and you will see positions on gun violence, vaccines, family separations, health disparities, climate change, women’s reproductive health, access to affordable health care and prescriptions, veteran’s health and more.


As a busy resident, it might be the easiest way to make your voice heard—and better yet, your voice will be amplified. I know that your generation might not like joining things, but I strongly encourage you to do it. Americans believe that health care is the number one issue facing our country and you, as a GW physician have the power to do something about it.


Now, for those of you who are Game of Throne fans, you know that oaths and the challenges associated with keeping oaths as they relate to duty, honor, love and family have been important themes in the show. Perhaps the most famous oath in the show and the dilemma of keeping his oath belonged to Jon Snow who recited the oath for becoming a Commander of the Night's Watch. Brienne of Tarth’s oath was to protect Sansa Stark and her sword was named Oathkeeper.


And so, you too are meant to become oath keepers.


Doctors, your path on the road to physician hood began with an emphasis on professionalism and humanism, with the white coat as a symbol of both. At your White Coat Ceremony, you recited our school’s oath and signed our honor code. Now with the recitation of the Hippocratic oath, we come full circle. We conclude your journey in medical school and embark on the next chapter in your professional lives by reinforcing these same values and qualities.


The Oath of Hippocrates is the most enduring tradition in western medicine and has been the guiding ethical code for physicians since ancient Greece.


It covers important ethical issues between doctors and patients and serves as a contract for doctors to work towards the benefit of the health of the public. It emphasizes the physician’s responsibility to guard against abuse or corruption of his or her knowledge and art and requires the physician to treat the sick to the best of one’s ability.

Today we complete your George Washington medical school experience with the powerful reminder that ethical behavior, professionalism, service to our fellow man, and the courage to live these values are, and have been, at the core of the GW physician identity. And so, doctors, I charge you to always put patients first and conduct your lives with integrity. When you signed your medical school’s honor code four years ago it was a pledge for life. Sustain your call to service and advocacy that brought you to George Washington for medical school. There is so much that needs to be done in our communities, in our country, and around the world. Strive to be the physician-citizen, the physician-officer or the physician-activist that will make an impact beyond the exam room. Maintain the highest standards of professionalism. Practice civility. Never mistreat a medical student, resident, nurse, or colleague in the context of learning. Do not model behavior that you know fails to meet the standards of what is right and wrong. Be a physician of high moral character.


Doctors wash your hands. Especially when you are incredibly busy residents, foam in and foam out with every patient. Sit down when you enter your patient’s room and take the time to introduce yourself. Model these behaviors for your medical students (and your attendings). Leadership in quality health care is in the doing of it and each of you must become leaders in patient-centered quality care and patient safety.

Doctors take care of yourselves. Maintain the passion that you have for medicine but take time for yourself and with your families and friends. Don’t let the electronic medical record get you down. Stay active. Live a healthy lifestyle and, importantly, reach out for help if necessary.

And fellow alumni, stay engaged with your alma mater. We want to know how you are doing and we want to take pride in your accomplishments. We want to stay involved with you.

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